Return Policy

Return & Refund Policy

At ZENVIO, customer satisfaction matters to us. We want you to feel confident when shopping with us.

1. Return Period

Customers may request a return within 14 days of receiving their order, subject to the applicable conditions and UAE consumer protection laws.

2. Return Conditions

To be eligible for a return:

- The product should be unused and in its original condition.

- Original packaging and included accessories should be retained where possible.

- Proof of purchase or order details may be required.

3. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, contact us as soon as possible with your order details and clear photos or videos.

4. Refunds

Approved refunds will be processed using an appropriate refund method. For Cash on Delivery orders, our team will coordinate the refund process with you.

5. Non-Returnable Items

Any legally permitted exclusions will be communicated clearly. Nothing in this policy limits your rights under applicable UAE consumer protection laws.

6. How to Request a Return

Contact our support team with:

- Your order number.

- Product name.

- Reason for return.

- Supporting photos or videos, if applicable.

Contact ZENVIO before sending any product back.

We appreciate your trust in ZENVIO!